Growing Problem / The new Labor Law has provided greater opportunities for mobile phone reporting

Mobbing takes place everywhere, but in healthcare this is a growing problem and it needs to be paid a lot of attention.

Those who are exposed to mobbing are exposed to stress, which again reduces both work ability and concentration. This in health leads to the reduction, quality and safety of services provided to patients.

President of the Chamber of Health Technicians of all profiles of FBiH Jasmin Avdović emphasizes that health professionals still work with people, which further complicates the situation regarding mobbing.

"One is when you make a manufacturing error because the product can be withdrawn, returned or recycled. People who are exposed to mobbing and still work in the healthcare system are prone to major mistakes and additional pressure and responsibility for that mistake," he says.

The problem is, it says, that mobbing is difficult to prove. A person exposed to mobbing can not simply go and report. These persons must (in silence) document, record these chronological proofs to the competent authorities.

"The concept of mobbing is often mixed with combustion syndrome at work, and because health professionals are convinced, they are forced to do much more than what would be considered possible or allowed, and such a situation is often understood as mobbing.

This is also a growing problem in our health, because we do not have defined standards that determine the exact number of services we can not, but we can provide it daily. We do not have an adequate reporting system in accordance with what would be the value of work and service security, "he says.

He cites an example of local pediatricians who daily do up to seventy examinations, while a doctor of the same profession in, for example, In the same period, Sweden examines ten of them and no longer receives it. This is enabled by law because otherwise the safety and health of service users would be called into question.

In order to clarify the notion of combustion at work, an example of a physiotherapist, who said, in all developed systems, is obliged to provide 35 services per day.

"If a physiotherapist in BiH daily has 35 patients (each patient of five services), this is a huge number of activities. He must do them for the same working hours for which the expert of the same profile in another country is obliged to do 35 services.

It is this burning syndrome, when even before the vacation, a healthcare worker finds himself unable to respond psychologically or physically to the requirements that he has to fulfill at work, "he stressed.

Avdovic says that the person who makes mobbing is often not even aware, and the need for this is developing in early childhood. People who are unconsciously doing mobbing actually do it all, and those who do it consciously choose a person who, for some reason, is not, for some reason, dear or on any basis similar and is alive.

"It is not obligatory for a person who performs mobbing to be superior to the victim of mobbing, although this often happens. It is not always the boss who exposes the other person to mobing, orders her to do something that is not mandatory under the contract or move from one job to another People who make mobbing can be those who have the same responsibility as the victim of mobbing, simply by behaving professionally to their colleague, "he emphasized.

He says that the new FBiH Law on Labor provides much more opportunities to report the case of mobbing than the one before.

"The previous law referred to mobbing in one or two members, while in the new Labor Act, a whole section is dedicated to mobbing and talks about how it is recognized, documented and reported," he said.

Health workers say they rarely report mobbing because they are afraid to do this, and the reason for not reporting is the fact that it is difficult to prove it.

"If somebody is afraid to report mobbing, it also allows mobbing over him. On the other hand, most people are thinking about how to get a job and settle down with the situation.

Mobing is hard to prove, you need to have witnesses or documents about acts that have been violated by some rights or that you were more or less favored by other colleagues, "he said.

By definition, mobbing is an English term for abuse in the workplace. It is a specific form of behavior in the workplace, by which one person or group systematically mentally (morally) abuses and humiliates another person in order to jeopardize her reputation, honor, human dignity and integrity, until elimination from the workplace.

The helpless person is helpless, in the inability to defend himself. Such activities are considered mobbing if they are frequent and long-lasting, at least once a week, for at least six months.

• 21 Oct, 2017
• 1213 views